CCL's Centralized Complaint Hotline

Department of Social Services, Community Care Licensing Division (DSS/CCLD) launched its new centralized complaint hotline this past week. The hotline's objective is to streamline the complaint process for consumers, and to assure information about complaints is consistently collected across all complaint report types.  Once a complaint is filed through the central call office, it is reviewed by a field-seasoned CCL inspector; within a few hours after the complaint has been reported, it is directed to the appropriate regional field office for investigation.  Once in the regional office, the agency must initiate its investigation within the 10-day regulatory time frame. 

There are three ways to submit your complaint:

1.  Call using the free 8-4-4- number.    1-8-4-4-LET-US-NO

2.  Email at:

3.  Snail mail your complaint to

Centralized Complaint and Information Bureau
744 P Street
Sacramento, CA 95814. 

 CARR encourages and reminds all family members, visitors to assisted living facilities, and mandated reporters to immediately report any event or circumstance endangering the health and safety of residents of assisted living facilities.  As the poster says. . . If you SEE something, SAY something.  An elder's life may depend on your report!

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