News / CCLD in the news

Department of Social Services, Community Care Licensing Division (DSS/CCLD) launched its new centralized complaint hotline this past week. The hotline's objective is to streamline the complaint process for consumers, and to assure information about complaints is consistently collected across all complaint report types.  Once a complaint is filed through the central call office, it is reviewed by a field-seasoned CCL inspector; within a few hours after the complaint has been reported, it is directed to the appropriate regional field office for investigation.  Once in the regional office, the agency must initiate its investigation within the 10-day regulatory time frame. 

News / CCLD in the news

Legislative ChangeVisitors to CARR's site, and our Twitter and Facebook followers are encouraged to read the ProPublica article "Elderly, At Risk and Haphazardly Protected" by AC Thompson and Jonathan Jones.  The article is a litany of inadequate consumer protections and lack of meaningful state oversight for assisted living facilities throughout the US.    

News / CCLD in the news

The Mt. Echo continued its coverage (2012) of an on-going investigation regarding Community Care Licensing (CCL) Division’s alleged misconduct regarding its failure to close down an unlicensed RCFE owned by Barbara Hockman; a supervisor (Donna Teutshel) who allegedly refused to sign a $20,000 civil penalty against Hockman for her unlicensed facility;  and thwarting a state inspector’s attempts to contact Department of Justice to have an unusual death investigated.   This most recent article also reported allegations that CCL workers attempted to have an elder give Power of Attorney to a 3rd party against her wishes. 

News / CCLD in the news

Mt. Echo InvestigatesThe Mountain Echo, a regional newspaper based in Shasta County’s Fall River Mills, CA released a story 17 January 2012 entitled "Why did Agency Hide Its Misconduct? Health Care Licensing Swept Riverview Problem Under the Rug.” http://www.mountainecho.com.  You are encouraged to read it in its entirety, reproduced at the bottom of this post.