Department of Social Services, Community Care Licensing Division (DSS/CCLD) launched its new centralized complaint hotline this past week. The hotline's objective is to streamline the complaint process for consumers, and to assure information about complaints is consistently collected across all complaint report types. Once a complaint is filed through the central call office, it is reviewed by a field-seasoned CCL inspector; within a few hours after the complaint has been reported, it is directed to the appropriate regional field office for investigation. Once in the regional office, the agency must initiate its investigation within the 10-day regulatory time frame.
Visitors to CARR's site, and our Twitter and Facebook followers are encouraged to read the ProPublica article "Elderly, At Risk and Haphazardly Protected" by AC Thompson and Jonathan Jones. The article is a litany of inadequate consumer protections and lack of meaningful state oversight for assisted living facilities throughout the US.