(Title 22, §87755)
"Upon receipt of a complaint, . . . the department shall make a preliminary review and . . . an onsite inspection within 10 days after receiving the complaint except where the visit would adversely affect the licensing investigation or the investigation of other agencies, including, but not limited to, law enforcement agencies . . ."
This only means CCL has to initiate the complaint investigation - not complete it and report findings to the complainant - with 10 days.
Complaint investigations are reported on LIC 9099s.