Consumer Support

CARR's Consumer Support articles address specific topics of interest, and trending subjects in the industry.

Consumer support / Assisted Living Information

Sooner or later, we all confront the driving issue - whether for ourselves or for a family member.  To drive, or not to drive is an emotionally-charged issue, mostly because to drive means independence, and not driving means loss of independence.  If we continue behind the wheel, how do we stay safe?  And if we give up the keys, what are our options for staying active, engaged and staying a vibrant part of our community.  Big questions to be sure.  We link to the July 2017 Consumer Reports Article.  

Consumer support / Assisted Living Information

Update:  2/22/2017.  KUDOS and Thanks to our volunteer PADMA,who was able to update Assisted Living 101.  This app (written by Padma) contains terminology and context about the assisted living care model in California.  The updated app is available for download at the Google Play Store.  To those of you who have app, please refresh its content by downloading the newly updated content; to those of you who don't have it yet - its free, and asks for no private information, so there's no good excuse not to have this repository of current RCFE information at your fingertips.

Thanks to the generosity of our volunteer, Padma, CARR can now offer consumers the “Assisted Living 101” App available for download on any Android device.Seniors, families and professionals will find answers to the most fundamental questions about California’s assisted living industry. This app addresses both general and California-specific terminologies.  The app includes terms that are specifically related to California's Title 22 regulations for assisted living facilities.  Other terms are helpful for understanding general terms of care and care protocols.

Consumer support / Assisted Living Information

The role of the Ombudsman is to ensure dignity, quality-of-life, and care for all long-term care residents (both in RCFEs as well as in Skilled Nursing Facilities [SNFs]), through empowerment and advocacy.   Ombudsman are community volunteers who attend training before being certified for entry into the program.  

The Long Term Care Ombudsman Program exists in all states under the authorization of the Older American’s Act. (Title Title VII, Chapter 2,§ 711-713). Statewide, there are 35 Ombudsman Program Coordinators;  in San Diego, the program operates under the County of San Diego, Health and Human Services Agency, office of Aging and Independence Services (858) 560-2507. Program staff and trained volunteers have an ongoing presence in long term care facilities (RCFEs and skilled nursing facilities).  

Consumer support / Assisted Living Information

Residents in RCFEs do not give up their rights when they choose to live in an assisted living facility.  At admission, a resident and the resident's responsible person must be personally advised of and given a list of these rights.  The Licensee must have each resident and the resident's responsible party sign a copy of these rights and the signed copy shall be included in the resident's record.  

In 'nutshell' version, here are the Resident Rights - current as of 2016. To see the entire set of resident rights, see California Health and Safety Code 1569.261 to 1569.269.  

Consumer support / Veterans

Cal-Vet Assisted Living Facilities have been added to this site.  The public documents were obtained under California Public Act Requests (CPRAs) for seven facilities, and CARR's interns harvested the documents for the Chula Vista facility directly from the public record file.   

  • Veteran's Home of Chula Vista is # 944
  • Veteran's Home of Fresno is # 992 
  • Veteran's Home of Redding is #991
  • Veteran's Home of Ventura is #983
  • Veteran's Home of West Los Angeles is #982